Professional Laptop Virus Removal Service Mumbai
Xigox provides expert virus removal services with certified technicians and genuine parts.
Our 5-Step Virus Removal Process
Emergency Triage & Diagnosis
- Boot into Safe Mode with Networking: Press F8/Shift+F8 during boot to prevent malware from loading
- Quick Threat Assessment: Check Task Manager for suspicious processes (random names, high CPU usage), identify malware type (ransomware file extensions .locked/.encrypted, browser hijacker symptoms, banking trojan keylogger behavior)
- Disconnect Internet: Prevent data exfiltration, C&C (Command & Control) server communication, lateral network spread
- Backup Critical Data: If ransomware detected, create sector-by-sector drive image using ddrescue (Linux bootable USB) before attempting removal - preserves decryption possibility
- Document Symptoms: Screenshot ransom notes, identify extension used (.cerber, .locky, .wannacry), note all error messages for forensic analysis
Multi-Layer Malware Scanning
- Malwarebytes Premium Full Scan: 45-60 minute comprehensive scan (all drives, hidden partitions, boot sectors), detects PUPs (Potentially Unwanted Programs), adware, trojans, rootkits
- Kaspersky Virus Removal Tool: Specialized scanner for Russian-origin malware (very common), detects variants Malwarebytes misses
- HitmanPro Second Opinion: Cloud-based behavioral scanner (Sophos + Bitdefender engines), finds zero-day threats
- GMER Rootkit Scan: Deep kernel-level rootkit detector (TDSS, ZeroAccess, Necurs), scans SSDT hooks, hidden services, modified MBR
- AdwCleaner Browser Cleanup: Removes browser hijackers, fake search engines, malicious extensions (Babylon toolbar, Conduit, Delta Search)
- ComboFix Last Resort: Powerful automated malware removal (used only for stubborn infections), requires safe mode, creates restore point before execution
Manual Malware Removal & Registry Cleanup
- Process Termination: Kill malware processes using Process Explorer (shows parent-child relationships), unload malicious DLLs injected into legitimate processes
- Startup Entry Removal: Use Autoruns (Sysinternals) to delete malware persistence mechanisms - registry Run keys (HKLM\Software\Microsoft\Windows\CurrentVersion\Run), scheduled tasks, WMI event subscriptions, browser helper objects
- File System Cleanup: Delete malware files from %TEMP%, %APPDATA%, %LOCALAPPDATA%, Program Files, enable "Show hidden files" to find rootkit-hidden folders
- Registry Editing: Clean infection artifacts from HKLM\SOFTWARE, HKCU\SOFTWARE, restore hijacked browser homepage, default search engine
- Browser Reset: Chrome: chrome://settings/reset, Firefox: about:support → Refresh, Edge: edge://settings/reset - removes extensions, cookies, cached malware scripts
- Hosts File Check: Inspect C:\Windows\System32\drivers\etc\hosts for malicious redirects (127.0.0.1 google.com to block access)
System Hardening & Re-Protection
- Windows Defender Re-Enable: Many malware disable Defender - manually re-enable Real-time protection, Cloud-delivered protection, Tamper Protection via Settings → Windows Security
- Windows Update: Install all critical security patches (malware often exploits unpatched vulnerabilities like SMB v1, BlueKeep RDP)
- Install Malwarebytes Premium: ₹1,500/year license included in service, provides real-time protection against ransomware, exploits, malicious websites
- Browser Security Extensions: uBlock Origin (ad blocker prevents malvertising), HTTPS Everywhere (force encrypted connections), NoScript (JavaScript control)
- Email Security: Configure Outlook/Gmail spam filters, enable suspicious attachment scanning, warn about phishing
- Windows Firewall: Enable firewall on all profiles (Domain, Private, Public), block unnecessary inbound connections
Verification, Data Recovery & User Education
- Final Clean Scan: Reboot to normal mode, run full Malwarebytes + Windows Defender scan, verify 0 threats detected
- System Performance Check: Task Manager CPU/Memory/Disk usage normal (idle <10% CPU, <50% RAM), no suspicious processes
- Browser Function Test: Open Google, Facebook, banking sites - verify no redirects, no pop-ups, HTTPS padlock present
- Data Recovery Attempt: For ransomware - try decryption tools (NoMoreRansom.org database), recover deleted files using Recuva, restore from shadow copies (vssadmin)
- Password Reset Guidance: Advise changing all passwords (especially banking, email, social media) from clean device, enable 2FA where possible
- User Education Session: 10-minute training on avoiding reinfection - don't click suspicious email attachments, verify sender addresses, avoid pirated software, backup regularly to external drive
- Follow-up Schedule: 1-week check-in call to ensure no reinfection, 1-month remote scan via TeamViewer
Our Services:
- Same Day Service
- Free Pickup & Delivery
- 6-Month Warranty
- All Brands Supported
- 20+ years Experience
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Virus Removal Frequently Asked Questions
Standard virus removal: ₹500-1,500 (adware, browser hijackers, basic trojans - 1-2 hour service)
Advanced malware removal: ₹1,500-3,500 (rootkits, banking trojans, persistent infections requiring manual registry editing - 3-5 hours)
Ransomware recovery: ₹5,000-15,000 (WannaCry, Locky decryption attempts, forensic imaging, data recovery - 1-2 days emergency service)
Includes: Malwarebytes Premium 1-year license (₹1,500 value), system hardening, 1-week follow-up verification, user training
Free: Initial diagnosis, boot to Safe Mode, threat assessment, quote - no charge if you decline service
Yes, in many cases we can recover encrypted files without paying ransom:
- WannaCry, Petya, GandCrab: Free decryption tools available (NoMoreRansom.org project), 70-90% success rate if laptop not rebooted
- Shadow Copy Recovery: Windows creates automatic backups (Previous Versions) - we extract unencrypted versions using vssadmin, works 40% of time if not deleted by ransomware
- Data Carving: Use forensic tools (Recuva, PhotoRec) to recover deleted file fragments from SSD free space - partial recovery possible for important documents
- Memory Key Extraction: Some ransomware stores decryption keys in RAM temporarily - we extract before reboot using specialized tools (success rate 30% for specific variants)
Cannot decrypt: Modern ransomware with strong encryption (Ryuk, Sodinokibi, Maze) using RSA-2048 - mathematically impossible without attacker's private key, paying ransom also doesn't guarantee decryption (only 50% actually decrypt after paying)
Prevention is best: We set up automated backups (3-2-1 rule: 3 copies, 2 different media, 1 offsite) - costs ₹2,000-5,000 one-time, saves lakhs in ransoms
Typical turnaround times Mumbai:
- Simple adware/PUPs: 1-2 hours same day (AdwCleaner scan + Malwarebytes quick scan + browser reset)
- Standard virus/trojan: 3-4 hours same day (full system scan, manual cleanup, verification)
- Rootkit/advanced malware: 5-8 hours (deep forensic scan, registry editing, multiple reboots for testing) - usually same day if drop before 2 PM
- Ransomware decryption: 1-2 days (forensic imaging, decryption attempts, data recovery, extensive testing)
Same day service available: Yes, for 90% of cases - drop laptop at Virar West center before 12 noon, collect by 6 PM same evening. After-hours pickup possible (call +91 7499761196 to arrange)
Emergency 4-hour service: +₹1,000 surcharge - for urgent business laptops, banking access needed immediately
Remote service: Available for simple infections via TeamViewer/AnyDesk (saves travel time) - ₹500-800, 1-2 hours, payment after successful removal
Your data is 100% safe - we NEVER delete user files:
- Documents, photos, videos, music: Completely untouched, scanned but not deleted (only malware files removed)
- Installed programs: Legitimate software (MS Office, Adobe, Chrome, VLC) stays intact, only malicious programs uninstalled
- Emails & bookmarks: Preserved (we backup browser profile before cleaning)
- Windows settings: Retained (desktop wallpaper, pinned taskbar items, Start Menu layout)
Only removed items:
- Virus/trojan/malware files (obviously)
- PUPs (Potentially Unwanted Programs) like fake PC optimizers, toolbars - we ask permission first if ambiguous
- Malicious browser extensions (we show list before deleting)
- Pirated software (sometimes bundled with malware) - we inform, you decide to keep or remove
Pre-removal backup: For complex infections, we create system restore point before cleaning (rollback possible if anything breaks, though rarely needed - success rate 99.5%)
Worst case: If infection too deep in Windows core files, we recommend clean Windows reinstall - but we backup ALL data first to external drive (documents, photos, browser bookmarks, email, desktop) then restore after fresh install
Our recommendations for Mumbai users 2025:
Best Free Option: Windows Defender (built-in)
- Already installed in Windows 10/11, zero cost
- Excellent detection rates (98% AV-Test score), lightweight (doesn't slow laptop)
- Real-time protection, ransomware shield, firewall, SmartScreen
- Perfect for home users, students, basic browsing
Best Paid Option: Malwarebytes Premium (₹1,500/year)
- Superior malware detection (catches threats Defender misses)
- Anti-ransomware, anti-exploit protection for banking
- Blocks malicious websites, phishing links
- Recommended for: online banking, business laptops, frequent downloaders
Also Good: Kaspersky (₹1,200/year, best for advanced threats), Norton 360 (₹2,000/year, includes VPN + password manager), Quick Heal (₹1,800/year, Indian brand, local support)
AVOID: McAfee (resource hog, slows laptop), Avast/AVG (sells browsing data, privacy concerns), unknown Chinese antiviruses
Our service includes: Malwarebytes Premium 1-year license (₹1,500 value) free with virus removal, proper configuration, scheduled scans setup, user training
Most common infection sources in Mumbai (based on 4,200+ cases):
- Phishing email attachments (45%): "Invoice.pdf.exe", "KYC_Update.docm" (malicious Word macros), fake courier delivery notifications - Prevention: Never open attachments from unknown senders, verify sender email carefully
- Pirated software (30%): Cracked Adobe Photoshop, MS Office from torrent sites (bundled with trojans), fake Windows activators (KMSpico contains malware 80% of time) - Prevention: Use genuine software or legal free alternatives (LibreOffice, GIMP)
- Malicious websites/ads (15%): Fake "Download" buttons on free software sites, porn sites (drive-by downloads), streaming sites with malware ads - Prevention: Install uBlock Origin ad-blocker, only download from official websites
- USB drives (8%): Pen drives from friends/cyber cafes contain autorun viruses - Prevention: Disable autorun (gpedit.msc), scan USB before opening
- Outdated software (2%): Unpatched Windows/browser exploited by ransomware (EternalBlue, BlueKeep) - Prevention: Enable Windows Update automatic, keep Chrome/Firefox updated
6-Point Reinfection Prevention Checklist (we teach during service):
- Keep Windows Defender real-time protection ON always (Settings → Windows Security)
- Install browser ad-blocker (uBlock Origin) - blocks 80% of malvertising
- Never enable macros in email attachments (File → Options → Trust Center → disable unless trusted)
- Verify website URLs before entering passwords (check for HTTPS padlock, correct spelling like paypal.com not paypa1.com)
- Don't use pirated software (cheapest genuine Windows 10 Pro key: ₹1,500, lasts lifetime vs repeated malware removals ₹2,000 each)
- Backup important files weekly to external HDD (disconnect after backup so ransomware can't encrypt it)
We provide printed guide + 10-minute hands-on training - customers who follow these steps have 98% lower reinfection rate (1-year follow-up data)
Depends on malware type (we identify during diagnosis):
HIGH RISK - Banking Trojans (Zeus, Emotet, TrickBot):
- Logs all keystrokes (captures username, password, OTP), takes screenshots during banking sessions, steals browser cookies (session hijacking)
- Immediate action required: Change ALL passwords from clean device (phone/tablet), enable 2-factor authentication, monitor bank statements daily for 3 months, enable SMS alerts for every transaction
- We check Event Viewer logs for data exfiltration to command servers, inform you if credentials likely stolen
MEDIUM RISK - Generic Trojans/Spyware:
- May capture some data opportunistically, less targeted than banking trojans
- Recommended: Change important passwords (banking, email, social media) as precaution within 24 hours after removal, enable 2FA
LOW RISK - Adware/Browser Hijackers/PUPs:
- Usually just display ads, redirect searches, slow browser - don't steal passwords
- Optional: Change passwords if you want peace of mind, but generally not necessary
Our Password Security Service (₹500 addon):
- Check if your email/passwords leaked in data breaches (HaveIBeenPwned database)
- Assist with password resets for 10+ accounts (banking, email, social media)
- Set up password manager (Bitwarden free, generates strong unique passwords)
- Enable 2FA on critical accounts (Google Authenticator app setup)
Banking fraud prevention: If banking trojan detected, we provide letter for your bank explaining compromise, helps dispute fraudulent transactions if any occur (98% success rate recovery with police complaint + technical report)
Yes, comprehensive 6-month warranty included free:
What's covered (free reservice):
- Same malware reappears: If identical virus returns within 6 months (extremely rare, 0.2% cases), we remove again completely free including pickup/delivery
- Incomplete removal: If we missed any malware component that activates later (residual registry keys, hidden startup tasks), free cleanup
- System instability: If laptop becomes unstable/crashes due to our removal process (damaged Windows system files), we repair/reinstall Windows free
- Malwarebytes support: 1-year license included, we help with installation on new laptop if you upgrade, teach family members to use
What's NOT covered (new infection, charges apply):
- Different malware: If you get infected by NEW virus after removal (e.g., we removed Zeus trojan, you get WannaCry 3 months later) - that's new infection, normal rates apply (₹500-1,500)
- User actions: If you disabled antivirus, clicked suspicious links after our training, installed pirated software against advice
- Hardware damage: SSD failure, RAM issues (not virus-related)
FREE ongoing support:
- 1-week phone check-in to ensure stability
- 1-month remote scan via TeamViewer (15 minutes, verify clean)
- Phone/WhatsApp support anytime for malware questions ("Is this email suspicious?", "Should I click this?")
- Annual security checkup reminder (₹300 discounted comprehensive tune-up)
Customer satisfaction: 4.9/5 rating (509 Google reviews), 96% would recommend to friends, 40% repeat customers for other services (screen repair, upgrades)
Laptop Repair Across Mumbai
Available in all major areas